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Privacy Policy

Neocity Poland Privacy Policy

1. General Information

  1. The data controller of the personal data collected through the website www.neocity.com.pl is: Neocity Polska Sp. z o.o., with its registered office in Warsaw, ul. Grzybowska 3, 00-132 Warsaw, entered into the Register of Entrepreneurs of the National Court Register (KRS), tel: 22 486 36 80, e-mail: office@neocity.com.pl (hereinafter referred to as the “Controller”).
  2. The Controller treats the protection of personal data with the utmost care. Data is processed in accordance with the law, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Personal Data Protection Act.

2. Purposes, Legal Bases, and Period of Data Processing

Your personal data may be processed for the following purposes:

  • Handling inquiries and contact forms (including housing offer inquiries)
    • Legal basis: Art. 6(1)(f) GDPR (legitimate interest of the Controller – communication with website users and potential clients).
    • Retention period: For the period necessary to handle the inquiry or until an objection is lodged.
  • Taking steps prior to entering into a contract (e.g., apartment reservation)
    • Legal basis: Art. 6(1)(b) GDPR (necessity for taking steps at the request of the data subject prior to entering into a contract).
    • Retention period: For the period necessary to conclude the contract or until the transaction is abandoned.
  • Direct marketing (e.g., sending information about new residential developments)
    • Legal basis: Art. 6(1)(f) GDPR (legitimate interest – promotion of own products and services) in conjunction with the Act on Providing Services by Electronic Means (consent for the specific communication channel, e.g., email/telephone, is required).
    • Retention period: Until consent for marketing communication is withdrawn or an objection is lodged.
  • Website traffic analytics and statistics
    • Legal basis: Art. 6(1)(f) GDPR (legitimate interest – optimization of website performance).
    • Retention period: In accordance with the lifespan of cookies (details in Section 6).

3. Data Recipients

Your personal data may be transferred to third parties only when it is necessary to achieve the purposes of the website. The recipients may include:

  • IT service, hosting, and CRM system providers managing the customer database.
  • Marketing agencies (with regard to advertising activities, provided that consent has been given).
  • Apartment sales offices cooperating with the Controller.

4. Rights of the Data Subjects

In connection with the processing of your personal data, you have the following rights:

  1. The right to access your data and receive a copy thereof.
  2. The right to rectification (correction) of your data.
  3. The right to erasure (“the right to be forgotten”).
  4. The right to restriction of processing.
  5. The right to data portability.
  6. The right to object to data processing based on a legitimate interest.
  7. The right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise your rights, please contact us at: office@neocity.com.pl. You also have the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO) if you consider that the processing of your data violates the GDPR.

5. Voluntariness of Providing Data

Providing personal data (e.g., in the contact form) is voluntary; however, in many cases, it is necessary for us to respond to your inquiry, present a pricing offer for an apartment, or make a property reservation.

6. Cookies Policy

  1. The website www.neocity.com.pl uses cookies. Cookies are small text files stored on your terminal device.
  2. The website uses two main types of cookies:
    • Strictly Necessary Cookies: Essential for the proper functioning of the website.
    • Analytical/Marketing Cookies: Used to analyze website traffic and tailor advertisements to user preferences (e.g., Google Analytics